RESERVATIONS
All reservations require a valid credit card number and expiration date in order to guarantee your reservation.
CANCELLATION POLICY
Cancellation requests can be made by sending a request of cancellation via email at info@orchidinnatsb.com or by sending a fax at (805) 618-1660. There is no charge for cancellations made at least SEVEN (7) days prior to check-in time (3:00 PM Pacific Time). Cancellation made less than seven (7) days from check-in time (3:00 PM Pacific Time), early departures and no-show will incur in the charge of the entire amount of the reservation.
CHECK-IN
Check-in is 3 p.m. and check-out is at 11 a.m. Please let us know if you will be arriving later than 7:00 p.m. so that we can make arrangements for your late check-in.
PRICING
All prices shown online are per room per night and include two guests. Prices are subject to a 12% transient occupancy tax and are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay (including, for example, in respect of your use of the hotel's items or services available for sale in every guest room or requested with our concierge service and damages to our property). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with us that you irrevocably authorize us to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.
PAYMENT OF RESERVATION AND BALANCE OF OUTSTANDING MONEY
Reservation payment is required at the time of booking. We accept Visa or MasterCard credit/debit cards payments. On arrival, you or anyone occupying the guest room with you will be asked to produce a valid debit or credit card for security and extra charges that may incur during your stay. At checkout time, you have the option to pay with cash and the pre-authorization will be voided. A cash receipt signed by the Front Desk manager will be handed to you to confirm the payment with cash.
EXTRA PERSON/EXTRA BED
If more than two guests are staying in room #3, an additional charge of $45 per night plus 12% tax will apply to the room rate displayed for the third guest. The additional fee does not apply to children who are 6 years old or younger. We cannot accommodate extra guests in any of the other guests rooms.
AGE REQUIREMENTS
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.
SPA SERVICE
Kindly give 24 hours notice to cancel a spa service. Full payment is due if cancellation is made less than 24 hours. We require 48 hours advance notice to cancel "Romance Package".
HORSEBACK BEACH OR TRAIL RIDE
Must be reserved at least 4 days prior to check-in date and can only be canceled up to three (3) days prior to check-in. Full payment is due if cancellation is made less than three (3) days prior to check-in.
PETS NOT ALLOWED
For the health and welfare of all our guests, we do not allow pets in guest rooms. Pets in a guest room will result in a $250 fumigation charge.
SMOKING POLICY
For the health and welfare of all our guests, we do not allow smoking within 20’ of the Inn. Guests smoking on the property will be subject to a $250 fumigation charge.
COMPLAINTS OR COMMENTS
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.
